This policy applies to products purchased from the website bondsoutlet.com.au.
WHAT IF I CHANGE MY MIND ABOUT A PURCHASE?
As this is an outlet offering a range of discounted products, we do not currently accept returns for change of mind.
WHAT IF A PRODUCT IS FAULTY OR INCORRECTLY DELIVERED?
We take extreme care in ensuring our goods are of the highest quality. However, if for any reason you find that one of our products is faulty or we have not delivered what you ordered, you can return these products and opt for a replacement (if available), credit or refund. You will need to provide proof of purchase (which may include the invoice, credit card statement or other payment statement) at the time of making the return.
WHAT IS THE PROCESS FOR RETURNS?
We will accept returns at any time if products are faulty or the incorrect products were delivered. You can register your intention to return by contacting our Customer Service team on 1800 688 223 (between 8am and 5.30pm AEST Monday to Friday), who will take you through the process and provide you with the authorisation number and return details you need.
HOW LONG WILL IT TAKE TO GET A REFUND?
Sometimes packages can take a little while to get back to us, so please allow up to 30 days for us to process your return from the time you send your items back to us. We'll be doing our best to refund/credit your account as soon as the package is in our hands.
WHO GETS THE REFUND IF I RETURN A PRODUCT GIVEN AS A GIFT?
The refund on a correctly returned item that was given as a gift will be credited to the original card or account used to purchase the gift.
HOW DO I CONTACT THE CUSTOMER SERVICE TEAM?
The Customer Service team operates on Monday to Friday (excluding public holidays in Melbourne, Australia) from 8.00am until 5.30pm (Australian Eastern Standard/Daylight Savings Time). The contact phone number for our team is 1800 688 223 or you can also contact us via email.