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Returns

This policy applies to products purchased from the website bondsoutlet.com.au.

WHAT IF I CHANGE MY MIND ABOUT A PURCHASE?

As this is an outlet website offering a range of discounted products, we do not currently accept returns for change of mind.

WHAT IF A PRODUCT IS FAULTY OR INCORRECTLY DELIVERED?

We take extreme care in ensuring our goods are of the highest quality. However, if for any reason you find that one of our products is faulty or we have not delivered what you ordered, please contact our Customer Service Team to have this rectified immediately for you.

WHAT IS THE PROCESS FOR RETURNS?

We will accept returns if products are faulty or the incorrect products were delivered. You can register your intention to return by contacting our Customer Service team, who will take you through the process and provide you with the authorisation number and return details you need.

HOW LONG WILL IT TAKE TO GET A REFUND?

Once your refund has been approved and you have received your number to complete your returns label, simply send the item back to us and we will refund/credit your account in approximately 3-5 business days.

HOW DO I CONTACT THE CUSTOMER SERVICE TEAM?

The Customer Service team operates on Monday to Friday (excluding public holidays in Melbourne, Australia) from 8.00am until 5.30pm (Australian Eastern Standard/Daylight Savings Time). The contact phone number for our team is 1800 688 223 or you can also contact us via email at bondsoutlet@hanes.com

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